Privacy Policy

1. Our Commitment to Your Privacy

Corvidae Limited ("we", "our", or "us") is committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the New Zealand Privacy Act 2020 and its Information Privacy Principles.

By using our website, applications, and services (collectively, the "Services"), you agree to the collection and use of your information as described in this policy.

2. Information We Collect

2.1 Personal Information

To provide our Services, we may need to collect the following personal information:

• Contact Information: Name, email address, and phone number.
• Account Information: Username, password, and user preferences.
• Financial Information: Bank transaction data and account details, which are essential for our accounting and financial insights features.
• Business Information: Company name, NZBN, and industry details.
• Payment Information: Billing address and payment method details for subscription services.

2.2 Usage Information

We automatically collect technical information about how you interact with our Services to help us improve your experience:

• Device Information: IP address, browser type, and operating system.
• Usage Data: Pages visited, features used, and time spent on our platform.
• Log Data: Access times, error logs, and performance data.
• Cookies: We use cookies and similar technologies to enhance functionality. Please see our Cookie Policy for more details.

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Provision: To provide, maintain, and improve our Services.
• Account Management: To create and manage your account and subscriptions.
• Financial Processing: To process your financial data and deliver the insights and reports you request.
• Communication: To send you service updates, newsletters, and other important notices. You can opt out of marketing communications at any time.
• Support: To provide customer support and respond to your enquiries effectively.
• Security: To protect our Services and your information from fraud and unauthorised access.
• Analytics: To analyse usage patterns, which helps us enhance our Services and develop new features.
• Legal Compliance: To meet our legal and regulatory obligations in New Zealand.

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in areas such as:

• Payment processing and billing
• Data analytics and insights
• Cloud hosting and infrastructure
• Customer support and communication
• Security and fraud prevention

We ensure these providers adhere to strict data protection and confidentiality standards.

4.2 Legal Requirements

We may disclose your information if required by law, regulation, or a valid legal process, such as:

• Compliance with court orders or government requests.
• Protection of our rights, property, or safety, and that of our users.
• Investigation of potential fraud or security issues.
• Enforcement of our Terms of Service.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any such change and outline your choices.

5. Data Security and Retention

We take the security of your data seriously and implement industry-standard measures to protect it, including:

• Encryption of data in transit (using TLS/SSL) and at rest.
• Secure server infrastructure hosted in reputable data centres.
• Regular security audits and vulnerability assessments.
• Strict access controls and authentication measures.
• A data breach response plan to notify you and the Privacy Commissioner if a serious breach occurs.

We retain your personal information only for as long as necessary to provide our Services, comply with legal obligations, and fulfil the purposes outlined in this policy.

6. Your Rights and Choices

Under the New Zealand Privacy Act 2020, you have the right to know what information we hold about you and to make certain requests. You have the right to:

• Access Your Information: Request a copy of the personal information we hold about you.
• Correct Your Information: Ask us to correct any information you believe is inaccurate.
• Request Deletion: Ask us to delete your personal information, subject to our legal and contractual obligations.

To exercise these rights, please contact our Privacy Officer using the details in the "Contact Us" section below. We will respond to your request as promptly as possible.

If you have concerns about how we are handling your information, you also have the right to make a complaint to the New Zealand Office of the Privacy Commissioner.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and collect usage information. You can control cookie settings through your browser preferences. For more information, please see our Cookie Policy.

8. Children's Privacy

Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take immediate steps to delete it.

9. Data Storage & International Transfers

Our primary data servers are hosted with Amazon Web Services (AWS) in Sydney, Australia. This means that your personal information will be transferred to and stored in Australia. We have chosen AWS for its robust security and compliance standards.

Some of our third-party service providers may also operate in other countries. In all cases where your information is transferred internationally, we ensure that such transfers comply with New Zealand privacy law and that your information is protected by appropriate safeguards, equivalent to the privacy protections required in New Zealand.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our Privacy Officer: